I work with Intuit Merchant Processing to handle the credit card processing for my various businesses. I've usually been very happy with their service, but was concerned today re: how they dealt with a rather simple customer service call.
Before going into this, let me be clear that I'm not concerned regarding a mere $25. Instead, I'm concerned with how Intuit Merchant Processing dealt with this customer service issue. At some point in the near future, I may take my $25 (and $1,000's in merchant processing) somewhere else since they seem to be focused on $25 fees instead of long term customer relationships.
Before going into this, let me be clear that I'm not concerned regarding a mere $25. Instead, I'm concerned with how Intuit Merchant Processing dealt with this customer service issue. At some point in the near future, I may take my $25 (and $1,000's in merchant processing) somewhere else since they seem to be focused on $25 fees instead of long term customer relationships.